RT99 believes betting is entertainment, not a source of stress. This page outlines the tools we provide to help every Malaysian member play within their means — safely, in control, and responsibly.
All these tools are available free of charge in your rt99 account settings — they can be activated at any time without needing to contact customer support.
Set the maximum deposit amount you allow yourself within a daily, weekly, or monthly period. Once this limit is set, it takes effect immediately and cannot be increased within 24 hours — giving you space to reflect before making any changes.
Log in → Account Settings → Responsible Gaming → Deposit Limit
Choose the maximum loss amount you are comfortable with over a set period. Once this limit is reached, the rt99 platform will automatically block new bets until the limit period resets — ensuring you do not continue playing in an emotionally unstable state.
Log in → Account Settings → Responsible Gaming → Loss Limit
Set a maximum time limit for each playing session on the rt99 platform. When the time limit is reached, rt99 will display a reminder and require you to log in again — giving you a chance to step back and decide whether you want to continue or stop for now.
Log in → Account Settings → Responsible Gaming → Session Time Limit
Take a break from the rt99 platform for a period of your choosing — 24 hours, 7 days, or 30 days. During the break, your account will be blocked from all betting activity. Your balance remains safe and accessible once the break period ends automatically.
Log in → Account Settings → Responsible Gaming → Self-Exclusion
If you feel that betting is seriously affecting your life, the permanent self-exclusion option lets you close your rt99 account for good. Every request is handled with care, full respect, and without any attempt to question your decision or talk you out of it.
Contact rt99 support via live chat or email at support@rt99-jit.com
Opt out of receiving any promotional communications, bonus offers, or advertisements from rt99. You can still use the platform in full, but you will no longer be exposed to content that may encourage you to play more than you planned.
Log in → Account Settings → Communication Preferences → Unsubscribe from all promotions
Gambling that starts as entertainment can become a problem if left unchecked. Learn to recognise these warning signs early — the sooner you are aware, the easier it is to address.
You frequently find yourself continuing to play even after exceeding the limits you set before starting a session, or depositing more than you intended via Touch 'n Go or DuitNow.
After a loss, you feel compelled to keep betting with larger amounts just to "win back" the money you have already lost — commonly known as "chasing losses".
You find that betting is starting to interfere with work, studies, relationships with family, or your daily financial responsibilities — including using money meant for essential needs for betting purposes.
You have started hiding your gambling activity from family members or friends, lying about how much time or money you have spent, or feeling guilty and ashamed about your gambling habits.
You feel anxious, impatient, or irritable when unable to bet, or you use betting as a way to escape problems, stress, or negative feelings in your life.
Answer the following questions honestly. If you answer "Yes" to three or more, consider using rt99's control tools or seeking professional help.
Have you ever deposited more than RM100 in a single day via Touch 'n Go, DuitNow, or FPX and felt regret afterwards?
Have you ever felt the urge to keep betting after a loss in order to try to win back the money you lost?
Has someone close to you ever expressed concern about your betting habits, whether directly or indirectly?
Have you ever used money intended for other needs — such as bills, food, or loan repayments — to deposit into your betting account?
Have you ever felt restless, irritable, or unable to focus on other things when you were unable to bet?
Have you ever hidden your gambling activity or the amount of money spent from family members or your partner?
If you answered "Yes" to 3 or more of the questions above: consider using rt99's deposit limit or self-exclusion tools, or reach out to our support team for further guidance. No judgment, no pressure — just support.
Practical tips you can apply right now to keep your rt99 betting experience enjoyable and in control.
Before opening an rt99 account or making a deposit, decide in advance how much you are comfortable spending on entertainment — the same way you would budget for a movie or a dinner out. Use rt99's Deposit Limit tool to lock in that amount. The money you use for betting should be entertainment funds, not money set aside for essentials.
Approach every session with the mindset that the money you deposit is the cost of entertainment — not an investment that must generate a return. When you win, that is a welcome bonus. When you lose, that is the price of entertainment you accept calmly — just like the cost of a concert ticket or a sports event.
Gambling is not a solution to financial problems — it can make things worse. If you are facing financial difficulties, do not look to gambling as a way out. Focus on practical financial solutions, and use rt99 only when your finances are in a stable position.
After every session — win or lose — take a short break. Step away from the screen, have a drink of water, or do something else. Continuous gambling without breaks can cloud your judgement and lead to irrational decisions. Use the rt99 Session Time Limit tool to help remind you when it is time to step away.
If you start to feel that gambling is becoming a source of stress or something you can no longer control, talk to someone you trust — a family member, a friend, or a counsellor. Do not carry it alone. The rt99 support team is also ready to listen and help you find the right steps forward, with zero judgement.
Betting is just one of many entertainment activities you can enjoy. Make sure you maintain balance with other hobbies, quality time with family, exercise, and social activities. When betting starts competing with other priorities in your life, that is a signal that balance needs to be restored.
There is one question rt99 often asks itself when planning a new feature or promotional campaign: "Does this help our members enjoy themselves safely, or does it encourage unhealthy behaviour?" This is not merely a matter of legal compliance — it is a core value that shapes how rt99 operates. In the context of responsible gaming, the answer to this question drives nearly every decision we make.
The reality of Malaysia's betting industry is this: the majority of players — more than 90% according to industry research — are able to enjoy betting as entertainment without serious problems. They bet on Malaysia Super League matches, follow Lee Zii Jia's badminton odds, or try their luck at the rt99 roulette table in a controlled and enjoyable way. For this majority, the responsible gaming tools we provide act as a safety net that is rarely needed — but invaluable when it is.
For a smaller minority, gambling can develop into something harder to manage. This is not a sign of weak character or lack of discipline — the reality is that some individuals are more susceptible to repetitive habits that are difficult to stop, just as some people are more prone to unhealthy relationships with food or social media. RT99 is aware of this reality and takes responsibility for providing tools that can help those individuals before the situation becomes serious.
Rt99's deposit limit tool is the clearest example of how this commitment translates into real action. When you set a daily deposit limit of RM50 in your rt99 account, that limit cannot be increased within 24 hours — even if you request it yourself. This may feel like an inconvenient restriction in the moment, but the design is intentional. An effective control limit must have a "cooling-off period" so that any decision to raise it is made with a clear head, not in an emotional state during a losing streak. Other platforms that allow limits to be raised instantly at any time are effectively offering limits that are symbolic only — rt99 wants our limits to actually work.
Rt99's temporary self-exclusion programme is built on the same principle. During the exclusion period — whether 24 hours, 7 days, or 30 days — your account is fully blocked from all betting activity. This includes all deposit methods via Touch 'n Go eWallet, GrabPay, ShopeePay, Boost, or any other method. You cannot "bypass" this exclusion by opening a new account with a different phone number — rt99's detection system will identify such attempts and reject them automatically. This is a genuine commitment, not just a button that looks responsible but is easy to get around.
For permanent self-exclusion, rt99 follows a clear procedure handled by specially trained support staff. When a member requests self-exclusion, they will not be persuaded to reconsider, offered bonuses or incentives to stay, or asked questions intended to discourage them. The process is straightforward, prompt, and carried out with full respect. Any valid account balance will be refunded via the original payment method with no deductions or unnecessary delays. RT99 believes that a member who chooses to stop is making the best decision for themselves — and that decision deserves to be respected, not obstructed.
One aspect of responsible gaming that other platforms often overlook is awareness around minor protection. RT99 enforces a strict age verification process at registration and reserves the right to request proof of age at any time. Beyond that, we encourage parents and guardians who share devices with their children to install appropriate parental control software and ensure that rt99 account login credentials are not accessible to minors in their household. If you suspect a minor is using the rt99 platform, please contact us immediately — we will respond within 24 hours.
Finally, rt99 wants to make clear that all responsible gaming tools we provide are free, easily accessible, and require no justification or explanation from you to use. You do not need to "prove" you have a problem in order to set a deposit limit or activate self-exclusion. These tools are for anyone who wants to play with greater control — whether they are already experiencing difficulties or simply want to make sure they never do. That is rt99's responsible gaming commitment to every member in Malaysia.
RT99 takes the protection of minors from accessing gambling platforms seriously. Here are the steps we take, and steps you can take as a parent or guardian.
If your child spends long periods on their phone, refuses to share their screen, or has unexplained e-wallet balances — these may be signs that warrant an open conversation.
If you suspect your child is using the rt99 platform, contact us via live chat or email at support@rt99-jit.com. We will respond within 24 hours, no unnecessary questions asked.
Accounts confirmed as belonging to a minor will be closed immediately and all funds returned in full with no charges — this is rt99's absolute guarantee.
If you or someone you care about needs support with a gambling problem, the following resources are available to help.
The rt99 support team is ready to listen and help you activate responsible gaming controls or discuss the options available to you. No judgement — just support.
Email the rt99 support team for responsible gambling assistance, self-exclusion break requests, or permanent self-exclusion. Responses are provided within 4 business hours.
The Ministry of Health Malaysia operates a helpline for mental health and addiction issues in Malaysia. This service is free and confidential for all Malaysians.
JKM Malaysia provides counselling and support services for individuals and families dealing with addiction issues, including gambling addiction, nationwide.
Remember: Asking for help is not a sign of weakness — it is a brave and smart step to take. RT99 is committed to supporting any member who needs help with responsible gaming, without judgment of any kind. Contact us or any of the resources above if you or someone you care about needs assistance.
Answers to the most frequently asked questions about control tools and responsible gambling on the rt99 platform.
Full terms of use for the rt99 platform, including betting rules, payouts, and member rights applicable to all users in Malaysia.
How rt99 protects your personal data under Malaysia's PDPA 2010 — including data collection, use, and your right of access.
Learn about rt99 — Malaysia's betting platform serving over 500,000 active members since 2018, built on integrity and full transparency.
Comprehensive answers to the questions rt99 members ask most often about accounts, payments, betting, and responsible gaming.
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